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When users first encounter a product built on new technology, they often wonder what the system can and can’t do, how it works and how they should interact with it.

This pattern offers multi-dimensional strategy to help user onboard an AI product or feature, mitigate errors, aligns with user readiness to deliver an informed and human-centered UX.


How to use this pattern

This pattern is a culmination of many other patterns

  1. Focus on communicating benefits from the start: Avoid diving into details about the technology and highlight how the AI brings new value.

  2. Simplify the onboarding experience: Let users experience the system’s value before asking data-sharing preferences, give instant access to basic AI features first. Encourage users to sign up later to unlock advanced AI features or share more details. E.g., Adobe FireFly progressively onboards user with basic to advance AI features

  3. Define level of automation and gradually increase autonomy or complexity.

  4. Provide explainability and trust by designing for errors.

  5. Communicate data privacy and controls to clearly convey how user data is collected, stored, processed and protected.

Progressive AI adoption

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