When users first encounter a product built on new technology, they often have questions. They wonder what the system can and can't do, how it works and how they should interact with it.

There are four key steps to onboarding users to AI products:

1. Focus on the product’s benefits

Avoid diving into technical details. Highlight how the AI improves the user’s experience or brings new value.

2. Simplify the onboarding experience

• Let users experience the system’s value before asking for sign-ups or data-sharing preferences.

• Offer instant access to basic features first.

• Encourage users to sign up later to unlock advanced features or share more details.
  

3. Clearly communicate data privacy and security

• Protect user data with strong encryption and secure access protocols.

• Be clear about what data is shared and what stays private.

• Let users easily review and change their data-sharing settings.
  

4. Gradually introduce automation

• Start with low levels of automation and increase it based on user needs and product functionality.

• Keep users in control at every stage.

• Allow users to adjust their automation settings whenever they want in Define User Controls in Automation