One of the critical decisions in GenAI apps is whether to fully automate a task or to augment human capability. Use this pattern to to align with user intent and control preferences with the technology.
Automation is best for tasks users prefer to delegate especially when they are tedious, time-consuming or unsafe. E.g., Intercom FinAI automatically summarizes long email threads into internal notes, saving time on repetitive, low-value tasks.
Augmentation enhances tasks users want to remain involved in by increasing efficiency, increase creativity and control. E.g., Magenta Studio in Abelton support creative controls to manipulate and create new music.
How to use this pattern
To select the best approach, evaluate user needs and expectations using research synthesis tools like empathy map (visualise user emotions and perspectives) and value proposition canvas (to understand user gains and pains)
Test and validate if the approach erodes user experience or enhances it.